{"id":88067,"date":"2015-06-29T09:00:17","date_gmt":"2015-06-29T08:00:17","guid":{"rendered":"https:\/\/artigianodelsoftware.wordpress.com\/?p=88067"},"modified":"2015-06-29T09:00:17","modified_gmt":"2015-06-29T08:00:17","slug":"jira-service-desk-2-5-first-look","status":"publish","type":"post","link":"https:\/\/artigianodelsoftware.it\/blog\/2015\/06\/29\/jira-service-desk-2-5-first-look\/","title":{"rendered":"JIRA Service desk 2.5 &#8211; First look"},"content":{"rendered":"<div class=\"pdfprnt-buttons pdfprnt-buttons-post pdfprnt-top-right\"><a href=\"javascript: imageToPdf()\" class=\"pdfprnt-button pdfprnt-button-pdf\" target=\"_self\"><img src=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/plugins\/pdf-print\/images\/pdf.png\" alt=\"image_pdf\" title=\"Visualizza PDF\" \/><\/a><a href=\"https:\/\/artigianodelsoftware.it\/blog\/wp-json\/wp\/v2\/posts\/88067?print=print\" class=\"pdfprnt-button pdfprnt-button-print\" target=\"_blank\"><\/a><\/div><blockquote>\n<h1>Nuove migliorie<\/h1>\n<\/blockquote>\n<p>In questo post andremo a visionare le ultime novit\u00e0 introdotte dalla Atlassian, su JIRA Service Desk per la versione 2.5. Continuiamo quanto riportato nei post:<\/p>\n<ul>\n<li><a href=\"https:\/\/artigianodelsoftware.wordpress.com\/2014\/10\/15\/jira-service-desk-2-0\/\" target=\"_blank\">JIRA Service Desk 2.0<\/a><\/li>\n<li><a href=\"https:\/\/artigianodelsoftware.wordpress.com\/2015\/01\/30\/jira-service-desk-2-2-breve-introduzione\/\" target=\"_blank\">JIRA Service Desk 2.2<\/a><\/li>\n<li><a href=\"https:\/\/artigianodelsoftware.wordpress.com\/2015\/03\/06\/jira-service-desk-2-3\/\" target=\"_blank\">JIRA Service Desk 2.3<\/a><\/li>\n<li><a href=\"https:\/\/artigianodelsoftware.wordpress.com\/2015\/05\/04\/jira-service-desk-2-4-automation\/\" target=\"_blank\">JIRA Service Desk 2.4<\/a><\/li>\n<\/ul>\n<p><a href=\"https:\/\/marketplace-cdn.atlassian.com\/files\/images\/com.atlassian.servicedesk\/e912a661-7d94-4c1c-a84b-cd191c7f3c58.png\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter\" src=\"https:\/\/marketplace-cdn.atlassian.com\/files\/images\/com.atlassian.servicedesk\/e912a661-7d94-4c1c-a84b-cd191c7f3c58.png\" alt=\"\" width=\"525\" height=\"257\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<blockquote>\n<h1>Ultime novit\u00e0<\/h1>\n<\/blockquote>\n<p>Le ultime novit\u00e0 riguardano i seguenti aspetti:<\/p>\n<ul>\n<li><em><strong>Reporting<\/strong><\/em>: Migliorato ed aggiunte nuovi reports, per meglio monitorare le attivit\u00e0 degli agenti.<\/li>\n<\/ul>\n<p><a href=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/JIRA-Service-Desk-Report-Series-600x404.png\"><img decoding=\"async\" class=\"aligncenter\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/JIRA-Service-Desk-Report-Series-600x404.png\" alt=\"\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><em><strong>Portal: <\/strong><\/em>Migliorata ulteriormente la possibilit\u00e0 di personalizzare il <em><strong>Portal<\/strong><\/em><\/li>\n<\/ul>\n<p><a href=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/JIRA-Service-Desk-Customize-Help-Center-600x404.png\"><img decoding=\"async\" class=\"aligncenter\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/JIRA-Service-Desk-Customize-Help-Center-600x404.png\" alt=\"\" \/><\/a><\/p>\n<ul>\n<li><em><strong>Queue Update: <\/strong><\/em>Migliorato il comportamento delle code e migliorato l&#8217;update<\/li>\n<\/ul>\n<p><a href=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/QueueLiveUpdate-600x228.gif\"><img decoding=\"async\" class=\"aligncenter\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/QueueLiveUpdate-600x228.gif\" alt=\"\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<blockquote>\n<h1>Conclusioni<\/h1>\n<\/blockquote>\n<p>Si tratta mi piccole migliorie, ma sono sicuro che introducono un grande miglioramento. Nei prossimi post andremo ad esaminarle nel dettaglio, continuando il percorso iniziato con i seguenti post:<\/p>\n<ul>\n<li><a href=\"https:\/\/artigianodelsoftware.wordpress.com\/2015\/02\/02\/jira-service-desk-esempio-di-uso\/\" target=\"_blank\">Esempio di uso &#8211; Parte 1<\/a><\/li>\n<li><a href=\"https:\/\/artigianodelsoftware.wordpress.com\/2015\/02\/16\/jira-service-desk-esempio-di-uso-parte-2\/\" target=\"_blank\">Esempio di uso &#8211; Parte 2<\/a><\/li>\n<li><a href=\"https:\/\/artigianodelsoftware.wordpress.com\/2015\/03\/13\/jira-service-desk-sla-ed-altre-configurazioni-parte-3\/\" target=\"_blank\">Esempio di uso &#8211; Parte 3<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<div class=\"clearfix\"><span class='ldc-ul_cont' onclick=\"alter_ul_post_values(this,'88067','like')\" >Likes<img src=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/plugins\/like-dislike-counter-for-posts-pages-and-comments\/images\/up.png\" \/>(<span>0<\/span>)<\/span><span class='ldc-ul_cont' onclick=\"alter_ul_post_values(this,'88067','dislike')\" >Dislikes<img src=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/plugins\/like-dislike-counter-for-posts-pages-and-comments\/images\/down.png\" \/>(<span>0<\/span>)<\/span><\/div>","protected":false},"excerpt":{"rendered":"<p>Nuove migliorie In questo post andremo a visionare le ultime novit\u00e0 introdotte dalla Atlassian, su JIRA Service Desk per la versione 2.5. Continuiamo quanto riportato nei post: JIRA Service Desk 2.0 JIRA Service Desk 2.2 JIRA Service Desk 2.3 JIRA<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"categories":[3,16,22],"tags":[30,34,35,58,70,71,82,89],"_links":{"self":[{"href":"https:\/\/artigianodelsoftware.it\/blog\/wp-json\/wp\/v2\/posts\/88067"}],"collection":[{"href":"https:\/\/artigianodelsoftware.it\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/artigianodelsoftware.it\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/artigianodelsoftware.it\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/artigianodelsoftware.it\/blog\/wp-json\/wp\/v2\/comments?post=88067"}],"version-history":[{"count":0,"href":"https:\/\/artigianodelsoftware.it\/blog\/wp-json\/wp\/v2\/posts\/88067\/revisions"}],"wp:attachment":[{"href":"https:\/\/artigianodelsoftware.it\/blog\/wp-json\/wp\/v2\/media?parent=88067"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/artigianodelsoftware.it\/blog\/wp-json\/wp\/v2\/categories?post=88067"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/artigianodelsoftware.it\/blog\/wp-json\/wp\/v2\/tags?post=88067"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}