{"id":91223,"date":"2017-10-05T11:37:28","date_gmt":"2017-10-05T09:37:28","guid":{"rendered":"http:\/\/artigianodelsoftware.it\/blog\/?p=91223"},"modified":"2017-10-13T16:09:17","modified_gmt":"2017-10-13T14:09:17","slug":"atlas-crm-per-jira-cloud-crm-integrato-con-jira-test-addon-1","status":"publish","type":"post","link":"https:\/\/artigianodelsoftware.it\/blog\/2017\/10\/05\/atlas-crm-per-jira-cloud-crm-integrato-con-jira-test-addon-1\/","title":{"rendered":"Atlas CRM per JIRA Cloud &#8211; CRM integrato con JIRA &#8211; Test addon #1"},"content":{"rendered":"<div class=\"pdfprnt-buttons pdfprnt-buttons-post pdfprnt-top-right\"><a href=\"javascript: imageToPdf()\" class=\"pdfprnt-button pdfprnt-button-pdf\" target=\"_self\"><img src=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/plugins\/pdf-print\/images\/pdf.png\" alt=\"image_pdf\" title=\"Visualizza PDF\" \/><\/a><a href=\"https:\/\/artigianodelsoftware.it\/blog\/wp-json\/wp\/v2\/posts\/91223?print=print\" class=\"pdfprnt-button pdfprnt-button-print\" target=\"_blank\"><\/a><\/div><blockquote>\n<h1>CRM sotto JIRA &#8211; Parte 1<\/h1>\n<\/blockquote>\n<p>In questo post andremo ad esaminare un addon che permette di trasformare JIRA in un CRM.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter\" src=\"https:\/\/marketplace-athreos--cdn.us-east-1.prod.public.atl-paas.net\/files\/images\/f871d01f-02c3-46c2-925a-6c77c021d7aa.png\" width=\"93\" height=\"93\" \/><\/p>\n<blockquote>\n<h1>Ringraziamento speciale<\/h1>\n<\/blockquote>\n<p>Un ringraziamento speciale al team della\u00a0<a class=\"plugin-vendor-name\" title=\"\" href=\"https:\/\/marketplace.atlassian.com\/vendors\/16045\/avisi-b-v\" target=\"_blank\" rel=\"noopener\">Avisi B.V.<\/a>, con cui ho avuto il piacere di confrontarmi e che mi hanno permesso di testare anche delle funzionalit\u00e0 ancora in beta. Un grazie di cuore per questa opportunit\u00e0.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter\" src=\"http:\/\/www.vasa.org.uk\/site-content\/uploads\/2017\/01\/thankyounew.jpg\" width=\"512\" height=\"341\" \/><\/p>\n<blockquote>\n<h1><\/h1>\n<h1>Installazione<\/h1>\n<\/blockquote>\n<p>Partiamo come sempre dalla installazione. Come sempre andiamo a cercare l&#8217;addon dalla apposita maschera di ricerca, come mostrato in figura:<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-91345\" src=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-13.png\" alt=\"\" width=\"958\" height=\"238\" srcset=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-13.png 958w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-13-300x75.png 300w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-13-768x191.png 768w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-13-619x154.png 619w\" sizes=\"(max-width: 958px) 100vw, 958px\" \/><\/p>\n<p>quindi selezioniamo\u00a0<em><strong>Free trial<\/strong><\/em> per attivare la procedura di installazione.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-91346\" src=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-14.png\" alt=\"\" width=\"561\" height=\"381\" srcset=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-14.png 561w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-14-300x204.png 300w\" sizes=\"(max-width: 561px) 100vw, 561px\" \/><\/p>\n<p>Confermiamo l&#8217;accettazione delle condizioni di EULA, indicate nella figura precedente, per far partire l&#8217;intera procedura<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-91347\" src=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-15.png\" alt=\"\" width=\"571\" height=\"261\" srcset=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-15.png 571w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-15-300x137.png 300w\" sizes=\"(max-width: 571px) 100vw, 571px\" \/><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-91348\" src=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-16.png\" alt=\"\" width=\"568\" height=\"243\" srcset=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-16.png 568w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-16-300x128.png 300w\" sizes=\"(max-width: 568px) 100vw, 568px\" \/><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-91349\" src=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-17.png\" alt=\"\" width=\"565\" height=\"262\" srcset=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-17.png 565w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-17-300x139.png 300w\" sizes=\"(max-width: 565px) 100vw, 565px\" \/><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-91350\" src=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-18.png\" alt=\"\" width=\"958\" height=\"418\" srcset=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-18.png 958w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-18-300x131.png 300w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-18-768x335.png 768w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-18-619x270.png 619w\" sizes=\"(max-width: 958px) 100vw, 958px\" \/><\/p>\n<p>Una volta completata l&#8217;installazione, procediamo con la gestione delle sottoscrizioni e delle licenze cloud:<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-91351\" src=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-19.png\" alt=\"\" width=\"568\" height=\"246\" srcset=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-19.png 568w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-19-300x130.png 300w\" sizes=\"(max-width: 568px) 100vw, 568px\" \/><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-91352\" src=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-20.png\" alt=\"\" width=\"561\" height=\"244\" srcset=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-20.png 561w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-20-300x130.png 300w\" sizes=\"(max-width: 561px) 100vw, 561px\" \/><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-91353\" src=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-21.png\" alt=\"\" width=\"564\" height=\"252\" srcset=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-21.png 564w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-21-300x134.png 300w\" sizes=\"(max-width: 564px) 100vw, 564px\" \/><\/p>\n<p>fino al completamento della stessa procedura.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-91354\" src=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-22.png\" alt=\"\" width=\"569\" height=\"291\" srcset=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-22.png 569w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-22-300x153.png 300w\" sizes=\"(max-width: 569px) 100vw, 569px\" \/><\/p>\n<p>Passiamo adesso alla fase successiva di configurazione dell&#8217;addon.<\/p>\n<p>&nbsp;<\/p>\n<blockquote>\n<h1>Configurazione<\/h1>\n<\/blockquote>\n<p>Proseguiamo con la configurazione dell&#8217;addon. Dato che abbiamo una corposa configurazione, soffermiamoci un attimo sulle varie parti ed analizziamole. La prima cosa che notiamo \u00e8 che abbiamo a disposizione un buon numero di men\u00f9 da analizzare:<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-91322\" src=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-01.png\" alt=\"\" width=\"167\" height=\"185\" \/><\/p>\n<p>Procediamo con ordine.<\/p>\n<h3>Configuration<\/h3>\n<p>In questa sezione abbiamo la configurazione generale dell&#8217;addon, dove andiamo a gestire permission, sincronizzazione utenti etc etc .<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-91323\" src=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-02.png\" alt=\"\" width=\"1209\" height=\"636\" srcset=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-02.png 1209w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-02-300x158.png 300w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-02-768x404.png 768w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-02-1024x539.png 1024w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-02-619x326.png 619w\" sizes=\"(max-width: 1209px) 100vw, 1209px\" \/><\/p>\n<p>Nella seguente figura \u00e8 riportato il proseguo della pagina con le altre configurazioni. In questo caso ho abilitato una funzione sperimentale, ovvero la possibilit\u00e0 di poter eseguire il collegamento automatico delle issue e quali progetti sono soggetti a tale funzionalit\u00e0.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-91324\" src=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-03.png\" alt=\"\" width=\"1213\" height=\"635\" srcset=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-03.png 1213w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-03-300x157.png 300w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-03-768x402.png 768w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-03-1024x536.png 1024w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-03-619x324.png 619w\" sizes=\"(max-width: 1213px) 100vw, 1213px\" \/><\/p>\n<h3>Template<\/h3>\n<p>In questa sezione andiamo a gestire i template delle informazioni di aziende e contatti. Possiamo definire quali informazioni ci servono in base alle nostre esigenze.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-91325\" src=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-04.png\" alt=\"\" width=\"1196\" height=\"634\" srcset=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-04.png 1196w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-04-300x159.png 300w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-04-768x407.png 768w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-04-1024x543.png 1024w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-04-619x328.png 619w\" sizes=\"(max-width: 1196px) 100vw, 1196px\" \/><\/p>\n<h3>Troubleshooting<\/h3>\n<p>In questa sezione abbiamo un piccolo controllo. Serve fondamentalmente per controllare, lato Jira Service Desk, se l&#8217;addon dispone di determinate permission.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-91326\" src=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-05.png\" alt=\"\" width=\"1213\" height=\"645\" srcset=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-05.png 1213w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-05-300x160.png 300w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-05-768x408.png 768w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-05-1024x545.png 1024w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-05-619x329.png 619w\" sizes=\"(max-width: 1213px) 100vw, 1213px\" \/><\/p>\n<h3>Import<\/h3>\n<p>In questa sezione abbiamo la funzione di importazione, di un file CSV, delle informazioni di contatti e aziende.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-91327\" src=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-06.png\" alt=\"\" width=\"1199\" height=\"499\" srcset=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-06.png 1199w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-06-300x125.png 300w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-06-768x320.png 768w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-06-1024x426.png 1024w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-06-619x258.png 619w\" sizes=\"(max-width: 1199px) 100vw, 1199px\" \/><\/p>\n<h3>Sales<\/h3>\n<p>Si tratta della funzione sperimentale che ho avuto il piacere di provare :-). Si tratta della gestione dei\u00a0<em><strong>Funnel<\/strong><\/em>, ovvero dei contenitori dove si vanno a sistemare i nostri DEAL, le nostre offerte di lavoro, per indicare in quale stato si trovano.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-91328\" src=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-07.png\" alt=\"\" width=\"1057\" height=\"640\" srcset=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-07.png 1057w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-07-300x182.png 300w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-07-768x465.png 768w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-07-1024x620.png 1024w, https:\/\/artigianodelsoftware.it\/blog\/wp-content\/uploads\/2017\/10\/Atlascrm-02-07-619x375.png 619w\" sizes=\"(max-width: 1057px) 100vw, 1057px\" \/><\/p>\n<p>Al momento in cui viene redatto il post, non \u00e8 possibile creare pi\u00f9 di 5 Funnel, ma si tratta di un limite che \u00e8 in corso di revisione da parte del produttore dell&#8217;addon.<\/p>\n<p>&nbsp;<\/p>\n<blockquote>\n<h1>Conclusioni<\/h1>\n<\/blockquote>\n<p>Concludiamo questo post con la configurazione e proseguiamo il test dell&#8217;addon nel prossimo addon.<\/p>\n<p>&nbsp;<\/p>\n<blockquote>\n<h1>Reference<\/h1>\n<\/blockquote>\n<p>Maggiori informazioni sono reperibili alla seguente <a title=\"Kanoah CRM \u2013 Un addon da esaminare con cura\" href=\"https:\/\/marketplace.atlassian.com\/plugins\/nl.avisi.jira.plugins.relations-for-jira\/cloud\/overview\" target=\"_blank\" rel=\"noopener\">pagina del marketplace<\/a>.<\/p>\n<div class=\"clearfix\"><span class='ldc-ul_cont' onclick=\"alter_ul_post_values(this,'91223','like')\" >Likes<img src=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/plugins\/like-dislike-counter-for-posts-pages-and-comments\/images\/up.png\" \/>(<span>0<\/span>)<\/span><span class='ldc-ul_cont' onclick=\"alter_ul_post_values(this,'91223','dislike')\" >Dislikes<img src=\"https:\/\/artigianodelsoftware.it\/blog\/wp-content\/plugins\/like-dislike-counter-for-posts-pages-and-comments\/images\/down.png\" \/>(<span>0<\/span>)<\/span><\/div>","protected":false},"excerpt":{"rendered":"<p>CRM sotto JIRA &#8211; Parte 1 In questo post andremo ad esaminare un addon che permette di trasformare JIRA in un CRM. Ringraziamento speciale Un ringraziamento speciale al team della\u00a0Avisi B.V., con cui ho avuto il piacere di confrontarmi e<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"categories":[3,4,14,15,16,17,22],"tags":[30,34,35,70,71,74,75,82,89],"_links":{"self":[{"href":"https:\/\/artigianodelsoftware.it\/blog\/wp-json\/wp\/v2\/posts\/91223"}],"collection":[{"href":"https:\/\/artigianodelsoftware.it\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/artigianodelsoftware.it\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/artigianodelsoftware.it\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/artigianodelsoftware.it\/blog\/wp-json\/wp\/v2\/comments?post=91223"}],"version-history":[{"count":9,"href":"https:\/\/artigianodelsoftware.it\/blog\/wp-json\/wp\/v2\/posts\/91223\/revisions"}],"predecessor-version":[{"id":91373,"href":"https:\/\/artigianodelsoftware.it\/blog\/wp-json\/wp\/v2\/posts\/91223\/revisions\/91373"}],"wp:attachment":[{"href":"https:\/\/artigianodelsoftware.it\/blog\/wp-json\/wp\/v2\/media?parent=91223"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/artigianodelsoftware.it\/blog\/wp-json\/wp\/v2\/categories?post=91223"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/artigianodelsoftware.it\/blog\/wp-json\/wp\/v2\/tags?post=91223"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}